ABOUT THE NAILS
1. What's the difference between Instant (Ready To Wear) sets and Handmade sets?
Instant (Ready To Wear) Are ready to deliver same day or within 1-3 days. These beautiful Instant nails are machine made and are formulated with top-quality gel for those who like a super shiny gloss or velvet matte finish, featuring the look and feel of actual acrylic nails from a salon. They come in various ranges of thickness: Thin, Average, Thicker.
Each set comes with 24 tips, so you will always find your size. Every set includes a full prep kit and in 100% customisable! You can clip them, file them, and shape them to a seamless fit.
Handmade Sample sets (Ready To Wear) These nail sets are 100% hand crafted! All made with only the top quality nail products and painted with at least 5 layers of gel polish to ensure a sturdy thickness and superior quality for the nails. Handmade nails come with either 10 tips or 20 tips individually made with love. If you are a fan of thicker quality nails, we strongly suggest to try our handmade sets. Are ready to deliver same day or within 1-3 days.
2. Are your press on nails reusable?
Yes, our press on nails are are reusable. You can reuse them about 3-5 times.
3. How long do your press on nails last?
They can last 1-2 weeks depending on how well you take care of the nails. However, if they do come off, you can simply reapply the glue and wear them for longer, as they are reusable.
4. Do you provide nail glue?
Yes we do. With each order, you get both liquid nail glue and nail adhesive tabs to enable you to apply your press-on nails easily at the comfort of your home.
5. What type of nail adhesive shall I use and how long does it last?
Nail Glue- Can stay on for up to 1-2 weeks. Make sure to follow the correct nail prep process to insure long lasting wear.
Nail Adhesive tabs- Can stay on for up to 1-2 days. It's perfect way to wear it temporarily and easy to remove/ reusable!
*Try to use both together for the long lasting wear and to prevent from popping off by itself randomly.
6. My press on nails won't stay on and keep popping off. What can I do?
Proper nail preparation before applying press-on nails is the key!!! Do not skip this step! Make sure to file/cut your nails short, push your cuticles back and buff the nail bed with buffer. Clean thoroughly with alcohol wipes to make sure there's no dust/oil on your natural nail bed. Once you have done this prepping steps, apply your press-on nails and avoid water contact for at least 2-3 hours. It's important to avoid water contact until the glue is completely dried.
7. Do you provide instructions with each order?
Yes we do. With each order, we provide you with detailed instructions that guide you on how to apply and remove the press on nails.
8. How do I remove the press-on nails?
To remove the nails, simply prepare a bowl of warm soapy water and place a few drops of oil in the water and on your cuticles. Then, soak the nails in that water for about 10-20 minutes, and wiggle the nails gently while they are submerged in the water. After about 20 minutes they should be off. Then to reuse them, you can simply buff off the old nail glue from the press on nails with a nail file and then reattach the nails.
9. Why use press-ons?
If you haven't tried them before, here are some reasons why press ons are amazing!
- Reusable (every kit comes with sticky tabs and glue!)
- Convenient (less than 10 min to apply and 10 mins to remove)
- Affordable (much cheaper than getting them done at the salon)
- No damage (they're built for temporary wear and wont damage your nails)
- Customisable (use a nail clipper and our nail filer to get the length you desire!)
10. How do I know what size to order for Custom sets?
a. If you are not sure about your size, the best way to find your size is to measure your own nail and find your size from our picture guide. Check our Sizing Chart page for more info. Also, we recommend selecting a Full Set (20 nails) for your first order if you aren't confident of measuring your nails! It's better to spend a few extra $$$ than to risk disappointment!
b. The size info is only needed for Custom sets. If you are planning on ordering Instant (Ready To Wear) or Handmade (Ready To Wear) sets, no need to measure your size as it already comes as a full set all sized differently to ensure you get your correct size.
11. Can I change the shape/length of the nails?
Yess! We purposely made our press ons available in sizes medium-long because you can always go shorter and change the shape of the nail by clipping and filing them!
SHIPPING AND RETURNS
1. Do you offer free shipping?
Yes!! We offer free shipping countrywide for all orders over K750 🥰
2. Do you have a physical location?
We are an online store, and therefore we do not have a physical location at the moment. However, we deliver the press ons directly to your doorstep anywhere within Zambia. Click here to see our Shipping Policy.
3. What's your process time?
Ready To Wear items: 1-3 days
Handmade nail sets: 3-5 days (Pls note this is only an estimated time, it can be changed due to current workload. Please be aware that your order may be shipped sooner but can certainly take longer as well.)
If you order on Monday your order will be sent out that same Friday at the latest. If you need your order by a specific date, please plan ahead. Give yourself at least 12 days prior to your event to place your order.
If you need it by certain date, please send us a message to let us know! All Ready To Wear sets ship within 1-3 days!
4. What's your shipping time?
Please note that process time does NOT include shipping time. Again, current process time for all handmade sets is 1-2 weeks. We can not guarantee actual delivery date as once we shipped your orders it's out of our hand and handle by shipping carriers.
5. Cancellations & Returns?
We accept cancellations within 24 hrs of purchase. Any custom products CAN NOT be returned. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Please be sure to order right size as do not take any responsibility if the wrong size nails are ordered.
Any Instant (Ready To Wear) item can be returned within 30 days from receiving the order. Please contact us for more details: firstname.lastname@example.org
We do not offer free return unless the product was damaged or incorrect items have been sent.
6. I'm missing a nail, what do I do?
During the courier or packaging process, smaller nails may occasionally fall out of its original packaging. If this has happened to you and you are missing a nail, email us at email@example.com
1. Can I cancel my order?
Unfortunately once an order is placed we're unable to cancel the order. Once received you're welcome to make a return with us, as long as your items meet our returns criteria.
2. I accidentally ordered the wrong item!
Once an order is placed we're not able to cancel or make any changes to the order. Once received you're welcome to make a return with us, as long as your items meet our returns criteria.
3. I entered the wrong shipping address!
We’ll need to try and fix this for you before your order ships, so please get in touch straight away (email us: firstname.lastname@example.org or send a message in the website chat) with your Order ID and correct shipping address.
4. I received a wrong or faulty item.
If you've double checked your order confirmation and have received the wrong item or it turned up faulty, please reach out to us!
For faulty items, we are able to assist with this as a priority, so please reach out before making a return.
1. Do you take any custom design orders?
Absolutely! Please contact email@example.com if you have any questions. We would be happy to start your order!
DO YOU HAVE ANY QUESTIONS WE HAVEN'T ANSWERED?
CONTACT US AT AND WE WILL GET BACK TO YOU AS SOON AS POSSIBLE